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Are you unhappy with the midwifery care you received?

Women can provide feedback about the midwifery care they received. This feedback is used by the midwife and the reviewers during her Midwifery Standards Review.

For women who are not happy with the care they have received from their midwife, the NZCOM offers a resolution process. This is a free service.

Each region of the New Zealand College of Midwives has set up a Resolutions Committee to help make the process of resolving concerns or questions about their midwifery care easier for women.

The Resolutions Committees:

• consist of a representative of consumers of midwifery services nominated by local consumer groups and a midwifery representative nominated by the local region of the NZCOM
• aim to provide a neutral, accessible, confidential and supportive service where women can have an opportunity to resolve issues with the midwife concerned.

The Resolutions Committee is not a disciplinary body and does not have the ability to punish or take away a midwife’s right to practice. It can recommend that a midwife undertake professional development including Midwifery Standards Review.

To make contact with a resolutions committee in your area or to make a confidential enquiry contact:

midwiferyadvisor@nzcom.org.nz or phone 03 377 2732.

If after meeting with the Resolutions Committee, you remain unhappy about the service you were given, the Resolutions Committee can advise you about other avenues where you can direct your concerns. These include the Health and Disability Commissioner, Accident Compensation Corporation or the Midwifery Council of New Zealand.