Healthline is New Zealand’s National Telehealth Service. Due to the COVID-19 pandemic, Healthline is experiencing unprecedented demand – up to 25,000 calls in a single day.
Health professionals are urgently needed for shifts at the Auckland, Wellington and Christchurch call centres.
Who can help temporarily staff Healthline?
• Currently registered nurses and midwives
• Nurses and midwives who have held an annual practising certificate in the past three years
• Paramedics who hold an authority to practice with an ambulance service
Also needed: experienced clinicians who are willing to take a supervisory (clinical floor walker) role.
Training will be provided before the first shift and experienced clinical staff will be available to provide clarification and ongoing support.
| Shift details Telephone operators | |
| Day shift | 7am to 7pm |
| Night shift | 7pm to 7am |
| Supervisors | |
| Day shift | 8am to 5:30pm |
| Evening shift | 5:00pm to 1am |
Please note: split or part shifts are possible for those who cannot commit to a 12 hour shift.
Call centre locations
• Grafton, Auckland (parking provided)
• Lower Hutt, Wellington
• Russley, Christchurch (parking provided)
Reimbursement
Travel and accommodation expenses will be reimbursed. Healthline can employ you directly or you can be temporarily redeployed from your existing employer, who will be reimbursed by Healthline.
To enquire and confirm availability please contact Incident Management Team reps:
Caroline Tichbon
Northern Regional Alliance
Email: Caroline.Tichbon@nra.health.nz
Phone: 021 524 921
Rajneel Lal
Northern Regional Alliance
Email: Rajneel.Lal@nra.health.nz
Phone: 021 311 968
You will be asked to provide your name, profession, employer (if currently employed), mobile number and email address. If you have your APC number to hand, that would also be helpful.
Please do not contact Healthline or the Ministry of Health directly about this request